THE HELP PAGE

WELCOME TO OUR HELP SECTION! You'll find answers to some common questions about playing and installing Kuma Games right here!

Below are some quick fixes to common problems...or just click on a game series to jump right to the specific FAQ.

Common Issues & Quick Fixes

If you click “Play” and nothing happens, there are a few things you can do to help determine what’s wrong:

Quick fix!

1. Check that your system specs, specifically your video card capabilities, are up to snuff. Read on to learn the system basic requirements and how to find more information on your video card.

2. Your resolution may need to be reset. To do so, visit this Safe Mode within the client.

3. You may be missing the physics processor files because you’re not logged in as the Administrator of the PC. You can manually download the Ageia Physics Drivers (they’re free) by visiting www.ageia.com.

Quick fix!

The majority of players experience problems due to insufficient video card memory. To check the video card memory on your PC, right-click anywhere on your computer´s main desktop; choose Properties, Settings, Advanced, and click on the Adapter tab at the top. See the specific graphics requirements for each game below.

Quick fix!

If you suspect a problem with DirectX, you can diagnose some issues by opening your dxdiag log. Go to Start, Run, type in the word dxdiag and click OK. On the display tab, make sure the DirectX functions are “Enabled.” Your dxdiag can also tell you your PC´s memory and the RAM on your video card.

DOGFIGHTS

Q: What are the system specs needed to run Dogfights?

A:

  • A broadband Internet connection
  • Windows 2000, XP, ME, Vista
  • 2.4Ghz processor
  • 512MB RAM (512-1024 recommended)
  • 128 MB DirectX 9 compatible video card (ATI 9550 series and up, ATI x1300 and up, and Nvidia 6000 and up. Sorry, Intel integrated cards are not supported.)
  • DirectX 9 compatible sound card
  • 3Gb hard drive space

Q: What is the Kuma Game Client?

A: Your Client is the page that opens when you choose to launch Kuma Games from All Programs or your desktop icon. You can click on any of the boxes at the top of the Client to access and play any game in the Kuma network.

Q: What is the blinking icon in my System Tray?

That’s the Dogfights notifier. It lets you know whenever there’s a new episode that’s been released or an important game update that’s available. Just click the icon to get up-to-the-minute game maps and assets.

Q: I've installed the game, now how do I play?

A If you selected the option to have a desktop icon installed, simply double-click the Kuma Games icon to launch the game.If you do not have a desktop icon, you can click Start, then All Programs. Run your cursor over Kuma Games and you´ll get a dropdown menu that will allow you to launch the game.

Q: How do I get additional Dogfights episodes?

A: All Dogfights episodes become available in your game Client as soon as THE HISTORY CHANNEL television premier airs. Watch Dogfights at 9:00 p.m. on Friday nights, then download the episode you just watched just by opening your game Client and choosing to “Play”!

Q: When I try to play I see an error message stating “the memory could not be ‘read.’” What does this mean?

A: Many times this means your video card does not have enough RAM to run the game. You can check the memory on your card by right clicking anywhere on your computer’s main desktop and choosing Properties – Settings – Advanced. Click on the tab at the top that says “Adapter” for more information. If you have the suggested 128MB of RAM, it’s possible the server has experienced a problem and needs to be restarted. Scroll to the bottom of this page to connect to a Live Help operator who can restart the server.

Kuma\War WWII\Vietnam

Q: What are the system specs needed to run Kuma\War WWII\Vietnam?

A:

  • A broadband Internet connection
  • Windows 2000, XP, ME, Vista
  • 2.4Ghz processor
  • 512MB RAM (512-1024 recommended)
  • 128 MB DirectX 9 compatible video card (ATI 9550 series and up, ATI x1300 and up, and Nvidia 6000 and up. Sorry, Intel integrated cards are not supported.)
  • DirectX 9 compatible sound card
  • 3Gb hard drive space

Q: What is the blinking thing in my System Tray?

A: That’s the Kuma Notifier. It lets you know whenever there’s a new episode that’s been released or an announcement from the Kuma team. Just click it to get up-to-the-minute game and event information.

Q: What is the Kuma Game Client?

A: Your Client is the page that opens when you choose to launch Kuma Games from All Programs or your desktop icon. You can click on any of the boxes at the top of the Client to access and play any game in the Kuma network.

Q: How do I get additional Kuma\War WWII\Vietnam missions?

A: All Kuma\War WWII\Vietnam missions become available in your game Client as soon as they’re released. (So download the Kuma Game Client!)

Q: I downloaded a map but the button still says “Download.” How do I play?

A: Close out your Kuma Client, re-launch the game and try to download another episode. Quite often the issue is resolved by trying another time or two.

Q: How do I install Kuma\War WWII\Vietnam?

A: If you have the Kuma Game client you’ll be able to download Kuma\War WWII\Vietnam games just like any Kuma game episode—just click ‘Play’ on the mission description.

Q: I’ve installed the Kuma\War WWII\Vietnam episode, now how do I play?

A: If you chose to install a desktop icon, you can launch the game by double-clicking the Kuma Games icon. Then, just click the Shootout game tab and hit the “Episode List” link to find the episode you’d like to play. If you don’t have an icon on your desktop, click on Start, then Run. Scroll over to Kuma Games and a drop-down menu will allow you to launch Kuma Games. Once the game launches, click the Kuma\War WWII\Vietnam box at the top of the page and go to your Episode List. From here you can download and play every the episode.

KUMA\WAR

Q: What are the system specs needed to run the game?

A:

  • A broadband Internet connection—Windows 98/2000/Me/XP/Vista
  • 1 GhZ P3
  • 256 MB RAM (512 recommended if you are using Windows XP
  • 64MB 3d accelerated video card that supports DirectX 9 and Quicktime

Q: What is the Kuma Game Client?

A: Your Client is the page that opens when you choose to launch Kuma Games from All Programs or your desktop icon. You can click on any of the boxes at the top of the Client to access and play any game in the Kuma network.

Q: I’ve installed a game, now how do I play a mission?

A: If you chose to install a desktop icon, you can launch Kuma\War by double-clicking the Kuma Games icon. If you don’t have a Kuma Games icon, click on Start, then Run. Scroll over to Kuma Games and a drop-down menu will allow you to launch Kuma\War. To play a mission, click the Kuma\War box at the top of your Client page. Then click the Mission List tab to download and play all your maps.

Q: What ports do I need to open to run a multiplayer server?

A: To host a Kuma server you need to forward or open ports 60001, 60002 and 13242 UDP in Windows Firewall and in your antivirus program.

Q: Someone in our game is cheating and/or hacking. What can I do about it?

A: In general, if you ever see anyone map-hacking, cheating, or otherwise being a real nuisance, take a screenshot with F12 and send it to support@kumagames.com. Include your multiplayer log files if you can. You also have the option to “kick” or “ban” another player. In game, type /help in the chat line for more details.

Q: My ping is really high. Is there any way to lower it?

A: Closing out all programs on your PC before connecting to Kuma\War will help keep it as low as possible, but ping is mostly a function of your Internet connection. Check what ping a server is running at before you join. Some servers run at a very low ping. Others are higher, which will elevate the pings of those who play in that server. You can also go into Options and lower your graphics settings, which may speed the game up for you.

Q: I want to disable a weapon when I host a game, but I don’t see it on the weapons list.

A: If you run the most recent version of KumaServer, the option to disable any weapon will be available in Weapon Options. Once you select save, it will add any missing reference to your host.cfg. Then, by going into Kuma\War – Multiplayer – Host Game – Select Weapons, the weapon will be an option to Allow/Disallow. Another option is to simply delete your host.cfg file and then run Kuma\War – Multiplayer – Host Game. This will regenerate the host.cfg file with default options, which will repopulate the weapon list. *Please note that when you delete the host.cfg file you will have to run Kuma\War and let the host.cfg regenerate before you will be able to use KumaServer again.

Q: When I try to join a server it says I have one game version and the server is running another. How do I get in?

A: It’s possible the server is running a modified map or modded files of some kind. If the server is called “Test” then you’ve stumbled on a server the Kuma developers are using to test a new mission for release. (By the way, it’s really cool!)

Q: I’m running a server but it’s not on the multiplayer server list. Why not?

A: Most likely, your firewall is blocking you from appearing on the server list. Be sure to open or allow ports 60001, 60002, 60003, and 12342, all UDP. Also, be sure to check the “List on Gamespy” box if you’re trying to host an Internet game.

Q: I can’t connect to multiplayer. Could my firewall be the problem?

A: Often a problem occurs when your firewall is blocking you from running the Kuma\War application. To adjust a Microsoft Windows firewall:

  • 1. Click “Start.”
  • 2. Choose “Settings,” then “Control Panel.”
  • 3. Click on “Windows Firewall.”
  • 4. Select the “Exceptions” tab.
  • 5. Click on the “Add Program” button and choose “KumaWar.exe.”
  • 6. Select “OK” and “OK” again.
  • 7. Restart Kuma\War.

If you’re running McAfee, that protection requires the firewall to be turned off or configured separately from the virus protection. Norton firewalls allow opposing “permit” and “block” rules to be set for the same application. If Kuma\War is in both categories, it results in a “block” of the application.

Q: When I try to join a server a message says “local or idf files do not match server.” What does that mean?

A: Most likely the server is running a mission that you haven’t downloaded yet. Click on the server name to see the maps that room is running, then check that you’ve downloaded those maps in your Episode List. If you’ve downloaded a map the button in your Episode List will read “Play Now,” if you need to download the map it will simply say “Play.”

Q: I keep crashing to desktop with an error that says “Kuma\War has encountered a problem and needs to close.”

A: Sometimes this is a matter of bad timing: you’re trying to join a game just as the server is changing maps. However, if the problem is repetitive, updating your sound and video drivers may resolve the issue. Also be sure your firewall and/or antivirus program isn’t blocking the game application.

Q: What can I do to make the game run faster?

A: There are some options you can change to increase your speed in-game:

  • Resolution - Higher resolutions require faster hardware and more resources.
  • Bit Depth - The game runs faster in 16-bit mode but looks better using the 32-bit mode.
  • Anti-Aliasing - Should only be used on faster systems and video cards that support this feature.
  • View Distance - For slower systems, a LOW setting is recommended.
  • Detail Objects - Turns off small detail objects like posters, telephones, wall maps, etc, to increase overall speed.
  • Detail object view distance - Turning fog OFF will increase frame rates on slower systems.
  • Terrain Shadows - OFF increases speed on slower systems.
  • Character Shadows – If you have the option available, simple shadows require less system resources than complex shadows.

Q: How do I uninstall Kuma\War?

A: Go to Start, All Programs, Kuma Games. Right-click Kuma\War and choose the option to uninstall all the components.

Q: How do I get new missions?

A: Click on the Kuma\War box at the top of your game Client and choose the Episode List to “Play” (requires downloading the map first) or “Play Now” (which means you’ve already downloaded the map).

Q: Why won’t the movie play?

A: To view Kuma\War movies, you need to install Apple Quicktime 6.5

Q: When I choose Options, Play Mission or Multiplayer, Kuma\War crashes. What do I do?

A: This happens when a file in Kuma\War has been corrupted. You’ll need to re-install Kuma\War from http://kumawar.com/downloads.php. If you’ve downloaded all the missions, you may want to save your maps first (see below).

Q: My launcher won’t run and I get a traceback error that says “The system cannot find the file specified.” What’s going on?

A: This error is generated when you try to run the game from a non-administrator account. You’ll need to follow the steps below to log out of the limited account and log in as the administrator. (NOTE: If you don’t know the login and password for the administrator account, please contact your system administrator.)

  • 1. Click on the Start button and choose “Shut Down.”
  • 2. Select log off “username” from the drop down menu, where “username” is the name of the user account that is currently logged in
  • 3. Press Control + Alt + Delete at the login prompt.
  • 4. 4. Enter your administrator login name and password in the appropriate fields.

Q: I just installed Kuma\War and an error message reads that I have a Failed Download Error due to an undetected problem.

A: The Kuma\War installer runs a corruption check, and this error message indicates a problem with your version of the installer. Grab a fresh version of the Kuma\War installer from our website at www.kumagames.com by clicking the big red button.

KUMA\WAR II.

Q: What are the system specs needed to run the game?

A:

  • A broadband Internet connection—Windows 2000, XP, ME, Vista
  • 2.4Ghz processor
  • 512MB RAM (512-1024 recommended)
  • 128 MB DirectX 9 compatible video card (ATI 9550 series and up, ATI x1300 and up, and Nvidia 6000 and up. Sorry, Intel integrated cards are not supported.)
  • DirectX 9 compatible sound card
  • 3Gb hard drive space

Q: What is the Kuma Game Client?

A: Your Client is the page that opens when you choose to launch Kuma Games from All Programs or your desktop icon. You can click on any of the boxes at the top of the Client to access and play any game in the Kuma network.

Q: How do I set up a server on Kuma\WarII.>?

A: To set up a server on Kuma\War2, please click here.

DINOHUNTERS

Q: What are the system specs needed to run DinoHunters?

A:

  • A broadband Internet connection
  • Windows 2000, XP, ME, Vista
  • 2.4Ghz processor
  • 512MB RAM (512-1024 recommended)
  • 128 MB DirectX 9 compatible video card (ATI 9550 series and up, ATI x1300 and up, and Nvidia 6000 and up. Sorry, Intel integrated cards are not supported.)
  • DirectX 9 compatible sound card
  • 3Gb hard drive space

Q: What is the Kuma Game Client?

A: Your Client is the page that opens when you choose to launch Kuma Games from All Programs or your desktop icon. You can click on any of the boxes at the top of the Client to access and play any game in the Kuma network.

Q: I´ve installed the game, now how do I play?

A: If you selected the option to have a desktop icon installed, simply double-click the Kuma Games icon to launch the game. If you do not have a desktop icon, you can click Start, then All Programs. Run your cursor over Kuma Games and you´ll get a dropdown menu that will allow you to launch the game.

Q: During install, there are several error messages relating to Error 11: User Aborted.

A: This means something is interfering with the installation. Usually it is an anti-virus program blocking certain portions of the download. Disable your antivirus program and reinstall the game. If the error persists, it may be your Windows firewall, in which case you should disable the firewall before installing again.

Q: When I click "Play Movie" the movie doesn´t play.

A: If the movie doesn’t play by right-clicking on the image, try pushing Control while hitting the right-click.

Q: How do I uninstall DinoHunters?

A: Go to Start, All Programs, Kuma Games, DinoHunters. Choose to uninstall all of its components from the drop down box.

Q: When launching the game, there appear to be missing or incomplete graphics.

A: Check that you have DirectX 9.0c installed. Also check that your video drivers are updated by going to the official site of your video card’s manufacturer.

MOBSTERS

Q: What are the system specs needed to run Mobsters?

A:

  • A broadband Internet connection
  • Windows 2000, XP, ME, Vista
  • 2.4Ghz processor
  • 512MB RAM (512-1024 recommended)
  • 128 MB DirectX 9 compatible video card (ATI 9550 series and up, ATI x1300 and up, and Nvidia 6000 and up. Sorry, Intel integrated cards are not supported.)
  • DirectX 9 compatible sound card
  • 3Gb hard drive space

Q: What is the Kuma Game Client?

A: Your Client is the page that opens when you choose to launch Kuma Games from All Programs or your desktop icon. You can click on any of the boxes at the top of the Client to access and play any game in the Kuma network.

Q: What is the blinking icon in my System Tray?

A: That’s Mobsters notifier. It lets you know whenever there’s a new episode that’s been released or an important game update that’s available. Just click the icon to get up-to-the-minute game maps and assets.

Q: I´ve installed the game, now how do I play?

A: If you selected the option to have a desktop icon installed, simply double-click the Kuma Games icon to launch the game. If you do not have a desktop icon, you can click Start, then All Programs. Run your cursor over Kuma Games and you´ll get a dropdown menu that will allow you to launch the game.

Q: How do I get additional Mobsters episodes?

A: Download the episode you just watched on Spike! Just open your game Client and click the Mobsters box at the top of the screen. Play the game featured on the main page, or click on the Episode List to play them all.

Q: When I try to play I see an error message stating “the memory could not be ‘read.’” What does this mean?

A: Many times this means your video card does not have enough RAM to run the game. You can check the memory on your card by right clicking anywhere on your computer’s main desktop and choosing Properties – Settings – Advanced. Click on the tab at the top that says “Adapter” for more information.

If you have the suggested 128MB of RAM, it’s possible the server has experienced a problem and needs to be restarted.